If you use ServiceNow to manage requests, operational workflows, or service‑driven demand, Altus integrates with ServiceNow to surface that information alongside your projects, programs, and portfolios. This allows you to see ServiceNow‑originated work in the same portfolio context as your wider delivery landscape.
Altus integrates with ServiceNow using enterprise‑ready line‑of‑business integration patterns built on the Microsoft Power Platform.
Visibility of ServiceNow demand within portfolios
Altus supports integration with line‑of‑business systems such as ServiceNow, allowing demand or operational data to be brought into Altus for portfolio‑level visibility and reporting. This enables ServiceNow‑originated work to be viewed alongside projects and initiatives managed in Altus.
Consolidated delivery reporting
Once ServiceNow data is integrated into Altus, it can be included in portfolio‑level reporting and dashboards. Altus uses Power BI for reporting across projects, portfolios, and integrated systems, enabling consistent insights across delivery activity.
Microsoft 365 tenant‑aligned architecture
Altus is deployed into your Microsoft 365 tenant and stores data in Dataverse. Integration with ServiceNow is handled through defined integration flows, aligned to Microsoft identity, security, and governance controls.
When ServiceNow data and project delivery data live in separate systems, portfolio visibility is limited and reporting often relies on manual reconciliation. Altus addresses this by providing a single portfolio view that can include ServiceNow‑sourced demand alongside project and program delivery data.
This supports more informed prioritisation, clearer reporting, and improved oversight across delivery portfolios without duplicating systems or data ownership.
Getting started with Altus and ServiceNow
Altus integrations with ServiceNow are typically implemented using Microsoft Power Platform integration capabilities and Altus line‑of‑business integration patterns. An Altus representative or Certified Altus Partner can help determine the appropriate integration approach based on your ServiceNow configuration and reporting requirements.
